Legal
Privacy Policy
Cedar Platehouse respects your privacy and aims to collect only the information needed to operate the website, respond to enquiries, manage booking requests, support venue planning and maintain safe communication with guests.
Who we are
This website represents Cedar Platehouse, 305 Oxley Rd, Graceville QLD 4075, Australia. Privacy questions can be directed to Christian Bennett at [email protected].
Information you provide
When you contact us, we may collect your name, email address, phone number, preferred date, enquiry type, guest range and the message you choose to submit. You may also choose to tell us about dietary needs, accessibility requirements, age-related attendance details or group arrangements. Please share only information that is relevant to your enquiry.
Technical information
Like most websites, hosting and security systems may process technical information such as IP address, device type, browser type, pages requested, time of visit and basic diagnostic logs. This helps keep the website secure, reliable and understandable.
How we use information
We use personal information to reply to enquiries, clarify booking details, plan venue requests, respond to service issues, improve website content and maintain appropriate business records. We do not sell personal information or add contact form enquiries to unrelated marketing lists without a clear reason and lawful basis.
Legal basis and international visitors
For visitors in the European Economic Area or United Kingdom, our processing may rely on legitimate interests, consent, contract-related steps requested by you, or legal obligations, depending on the context. The website is operated from Australia, so information may be processed outside your country of residence.
Cookies, consent and advertising tools
The website uses essential browser storage to remember cookie choices and support basic functionality. If optional analytics, advertising or measurement tools are added, they should be disclosed clearly and configured with consent, privacy and Google policy expectations in mind. See the Cookie Policy for more detail.
Sharing information
We may share information with trusted providers that support hosting, security, website maintenance, email delivery, enquiry handling or booking administration. Providers should use information only for the service they provide and apply suitable confidentiality and security measures. We may also disclose information where required by law or where necessary to protect safety, rights or venue operations.
Retention
We keep enquiry information only for as long as it is useful for responding to the request, managing venue communication, handling records or meeting legal obligations. When information is no longer required, it should be deleted or de-identified where practical.
Your rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing. You may also withdraw consent where processing depends on consent. We may need to verify your identity before acting on a request.
Security
We use practical administrative and technical measures to protect information. No online service can guarantee absolute security, so guests should avoid sending highly sensitive information through the contact form unless it is necessary for the enquiry.
Contact
For privacy questions or requests, email [email protected] or write to Cedar Platehouse, 305 Oxley Rd, Graceville QLD 4075, Australia.